Whiskybase displays links to online retailers so members can discover where certain bottles may be available. These shops are independent businesses and are not operated or controlled by Whiskybase.
If you have a problem with a shop listed on Whiskybase, such as:
You placed an order using a link and did not receive the bottle
You received the wrong product
Communication with the shop is unclear or unresponsive
You will need to resolve the issue directly with the shop. They are responsible for their orders, payments, and customer support.
What Whiskybase does
Whiskybase regularly checks advertisements from shops to make sure:
Prices match what is displayed
Bottles are still available
The shop behaves reliably
If we find evidence of fraudulent activity, the advertisement will be removed immediately.
Help the community by sharing your experience
Your experience with a shop, whether positive or negative, can help thousands of other whisky enthusiasts.
If you have interacted with a registered shop, we encourage you to leave a review on their Whiskybase page. Reviews help other members decide where to shop and strengthen the reliability of the community.
You can find all registered shops here:
https://www.whiskybase.com/explore/shop
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