Whiskybase Support Portal

What is Stripe? Stripe is a Payment service provider that provides online payment methods. Whiskybase sellers can make use of Stripe to receive payments on...

Sometimes payments to a sellers account aren't released by Paypal immediately after an order is accepted. There can be several reasons for this.  ...

Due to stricter custom rules it's not allowed to ship alcohol to countries outside the EU with PostNL and other couriers as it's considered as dange...

In some cases a payment is made, but is delayed by the payment provider. For example when it's paid with Paypal E-check it will take 6-10 days befo...

Shipping from and to UK from Europe has become more difficult and expensive due to Brexit. In many cases customs are charging a tax fee, which has to be pa...

After an order is completed on the Marketplace you are invited to review the seller/buyer you made your deal with.  Once a review is given it's not pos...

We have found out that a good photo of your bottle will help to stand out from the rest. People want to know what they are buying and a good photo will help...

There are several payment methods possible and depending on the sellers location and choice.  For orders from sellers outside EU only Paypal is possible...

After the buyer receives the bottle he will need to accept the bottle in the market dashboard. When the order is accepted the seller will receive the payme...

Before you can sell whisky on the marketplace you will have to set up a sellers profile.  To set up your profile, click on your profile name, which is loca...