Whiskybase Support Portal

To set up your shipping rates and destinations, click on your profile name, which is located on the top right of the page and select Edit Profile.  Sele...

When you offered a bottle on the market which isn't available or for any other reason not for sale anymore you can easily remove it from the market. Op...

Do not automatically rely on the seller's information regarding the condition of the bottle and packaging. Read the feedback other buyers have given ...

You can buy a bottle in the Market like you would normally do in any webshop. The difference from other webshops is the fact that you are buying the bottles...

When you try to order a whisky on the market you may receive the error message "Your buyers rating is too low" and you can't place the order. ...

There are no fees for buying bottles on the market. You only pay for the bottle and the shipping costs. The seller is paying a small amount for selling ...

The selling fees on the Market are partially to cover payment transaction fees and partially to pay for the support team, development team, hosting and des...

When the buyer cancels the order, the transaction is stopped and the order will not take place. It is therefore very important that this decision is well-co...

Every order which isn't on status shipped can be canceled by the seller for any reason.  If the order isn't paid for when it gets canceled there...